We all know having strong customer service is key for providing positive experiences for customers. But did you know it’s just as important to have a strong online customer service presence as it is in person?
When people are investigating companies, brands. Services etc. they often do so by sending DM’s, or leaving comments under posts, and if you do not respond quickly (and warmly) then often they have moved on to someone else, and just like that you’ve lost a lead.
Because of this it is so important to have a team member dedicate a few hours a day to monitoring your social platforms to make sure nothing slips through the cracks.
If you do not have a someone to dedicate this task to, hire someone. For as little as $30 a day, you could have someone checking to make sure all inquiries are responded to.
**Want a secret tip we don’t off to all? Now a key to turning all DM’s into profit, is to offer anyone who messages you a discount. This can be anything from a “free 15 minute consultation”, to “10% off a product”. No matter how small it may seem, the offer makes the individual see you as generous, while also making them feel obligated to use it.
So don’t forget, no matter how busy your day is. Check your DM’s and comments!!